Frequently asked questions
How do I shop my school’s uniform program?
Search for your school by name or by school code. Our search tool will suggest the closest matches for you to choose from. When you select your school from the list, you’ll link directly to your school’s customized web store.
What is a school code and why do I need one?
Your school code gives you access to your school’s customized web store. If you don’t know your school code, search for your school by name or contact National Customer Service by phone 800.854.6951 or Email.
How do I get a list of my school’s uniform requirements?
Search for your school by name or by school code to access your school’s customized web store.
What if the product I need is not shown in my school’s web store?
Contact National Customer Service by phone 800.854.6951 or Email.
What does it mean when an item is marked “While Supplies Last”?
Items marked “While Supplies Last” have been discontinued or are being phased out of your school’s uniform program, and are available in limited quantities only. These items are also “final sale” (they cannot be returned or exchanged). Changes in inventory levels may mean that a “While Supplies Last” item you ordered is no longer available by the time your order ships. In this case, return credit for the purchase price of the item will be issued to the credit card used for your purchase.
How do I know I’m ordering the right size?
Size charts are located on the selection page for each item. You’ll also find instructions for taking proper body measurements. Still not sure? Contact National Customer Service by phone 800.854.6951 or Email.
What if the available sizes are not a good fit for my child?
Contact National Customer Service by phone 800.854.6951 or Email or visit our Special Measurement Garments FAQ page.
How do I find my local DENNIS store?
Your local store’s address, phone number, hours, location map and directions can be found in the footer of your school web store.
What payment types does DENNIS accept?
Online, phone & fax orders: Visa, MasterCard, Discover, American Express, DENNIS Scrip, DENNIS Gift Certificates.
Mail Order: Visa, MasterCard, Discover, American Express, DENNIS Scrip, DENNIS Gift Certificates, in-store credit.
In-store: all of the above.
How soon will my credit card be charged after placing my order?
Credit cards are billed when orders are placed.
When will I receive my merchandise?
Within two to five weeks after you place your order. The delay is a result of the COVID-19 outbreak and its impact on our shipping and order fulfillment capabilities. We apologize for any inconvenience and look forward to resuming normal shipping timelines as soon as possible. If an item is backordered, we will notify you by email or phone.
How will my order be shipped?
UPS or US Postal Service (USPS). USPS delivery only to PO Boxes.
What if the size name on my packing slip is slightly different from the size on my garment’s inside neck label?
We are working on ways to improve identification and selection of our product size and fit. Use our size naming conventions chart to learn more! If you learn you need a different size after trying on the item(s) you have received, returns & exchanges are quick and easy! Questions? Contact National Customer Service by phone 800.854.6951 or Email.
How do I find out about promotions?
Sign up here to join our email list!
Returns & Exchanges
What if I ordered the wrong size or want to return a product?
Visit the DENNIS Returns & Exchanges page to view our policy and to return or exchange products online! You can also return merchandise at your local DENNIS Store.