Frequently asked questions
What is your product guarantee?
DENNIS products are guaranteed against normal wear and tear for one calendar year from the time of
purchase. DENNIS products are guaranteed against manufacturer defects for the life of the garment.
What is your return/exchange policy?
We are happy to exchange any item in its original condition that is still current on your school’s uniform program. For a refund or store credit, return your item with your receipt within 180 days. We regret that we cannot accept returns on special ordered items or items marked “While Supplies Last”, which are final sale.
What if I need to exchange an item I received for a different item?
Quick Return is designed for basic returns and exchanges (refunds, or exchanging for a different size). To exchange for a different item, if you have received an item in error, or if your item has a defect, please contact National Customer Service: 800.854.6951 or email@example.com.
Who pays for the return shipping of an item to DENNIS?
When you process your return or exchange online you will be prompted to purchase a UPS return shipping
label to return your items to us, or to ship them yourself using a service of your choice. After we
receive your return items, replacements for items exchanged will ship to you free of charge. If you have received an item in error, or your item has a defect, please contact National Customer Service: 800.854.6951 or firstname.lastname@example.org.
How and when will I receive my refund?
Return credit will be issued to the credit card used for your original purchase. Exchange items whose
value exceeds the amount of your refund will be billed to your credit card. For items purchased with cash,
scrip, check or gift certificates, and for items purchased in a DENNIS retail store, a DENNIS refund check
will be issued. Allow up to 10 business days for your return to be processed and up to 15 business days for
a refund check to be mailed out.
How long will it take for me to receive an exchanged item?
Depending on stock availability, it can take up to 15 business days after we receive your return items for
your replacements to arrive.
I recently picked up an order via DENNIS Curbside, but need to make a return/exchange. How do I do this?
When using curbside pickup, allow 24 hours for your order status to update online. Once your order status is marked “Shipped”, you can easily begin our Quick Return process. Returns can be shipped to us or dropped off using the convenient new Drop Boxes at your local DENNIS store!