Frequently asked questions
What is your product guarantee?
DENNIS products are guaranteed against normal wear and tear for one calendar year from the time of
purchase. DENNIS products are guaranteed against manufacturer defects for the life of the garment.
What is your return/exchange policy?
We are happy to exchange any item in its original condition that is still current on your school’s uniform
program. For a refund or store credit, return your item with your receipt within 90 days. We regret that we
cannot accept returns on special ordered or final sale items.
Who pays for the return shipping of an item to DENNIS?
When you process your return or exchange online you will be prompted to purchase a UPS return shipping
label to return your items to us, or to ship them yourself using a service of your choice. After we
receive your return items, replacements for items exchanged will ship to you free of charge.
How and when will I receive my refund?
Return credit will be issued to the credit card used for your original purchase. Exchange items whose
value exceeds the amount of your refund will be billed to your credit card. For items purchased with cash,
scrip, check or gift certificates, and for items purchased in a DENNIS retail store, a DENNIS refund check
will be issued. Allow up to 10 business days for your return to be processed and up to 15 business days for
a refund check to be mailed out.
How long will it take for me to receive an exchanged item?
Depending on stock availability, it can take up to 15 business days after we receive your return items for
your replacements to arrive.